OmniX Platform
  • Introduction
    • Omnix Service
    • Level User
    • Login
    • Chat Internal
    • Aux
    • Setting Profile
    • Two-Factor Authentication (2FA)
    • Logout
  • Administration & Configuration
    • Dashboard Administration
    • QA Evaluation
    • Log
    • Ticket
    • Customer
    • Contact Management
    • Setting
      • Manage User
      • Manage Unit and Skill
      • Manage Business Hours and Holiday
      • Manage Group User and AUX Reason
      • Manage Channel
      • Manage Source and Group Email
      • Manage News and FAQ
      • Mapping Approval Role
      • Setting Approval Status
      • Setting Approval Flow
      • Category and Sub Category
      • Manage Template Message
      • Parking Management
      • Filter Rule
      • Manage Threshold
      • Additional Field Customer
      • Additional Field Ticket
      • Manage Ticket Status
      • Manage Flow Ticket Status
      • Manage SLA Ticket Priority
      • Manage Ticket Notification
      • Template Criteria
    • Report
    • Request Approval
    • Monitoring
      • Agent Monitoring
      • Agent Performance
      • Agent Monitoring Voice
  • Agent User
    • Dashboard Agent
    • Log
    • Task
      • Interaction Manual
      • Interaction Channel Voice
      • Interaction - Flashphoner
      • Interaction Voice - Asterik
      • Interaction Voice - Avaya
      • Interaction Voice - ipscape
      • Interaction RTC
      • Interaction N-RTC
      • Interaction Email
      • Interaction Video Call
    • Ticket
    • Customer
    • Follow Up
  • Backroom User
    • Backroom
    • Ticket
Powered by GitBook
On this page
  1. Administration & Configuration

Log

Di menu ini, Supervisor tidak dapat membalas interaksi dengan customer, hanya dapat melihat interaksi yang terjadi antara Agent dengan customer .

PreviousQA EvaluationNextTicket

  • Log Follow Up : Menampilkan list follow up yang telah di lakukan olh Agent.

  • Log Interaction : Menampilkan history interaksi yang telah diakhiri.

  • Log Ticket : Menampilkan list ticket yang telah dibuat.