OmniX Platform
  • Introduction
    • Omnix Service
    • Level User
    • Login
    • Chat Internal
    • Aux
    • Setting Profile
    • Two-Factor Authentication (2FA)
    • Logout
  • Administration & Configuration
    • Dashboard Administration
    • QA Evaluation
    • Log
    • Ticket
    • Customer
    • Contact Management
    • Setting
      • Manage User
      • Manage Unit and Skill
      • Manage Business Hours and Holiday
      • Manage Group User and AUX Reason
      • Manage Channel
      • Manage Source and Group Email
      • Manage News and FAQ
      • Mapping Approval Role
      • Setting Approval Status
      • Setting Approval Flow
      • Category and Sub Category
      • Manage Template Message
      • Parking Management
      • Filter Rule
      • Manage Threshold
      • Additional Field Customer
      • Additional Field Ticket
      • Manage Ticket Status
      • Manage Flow Ticket Status
      • Manage SLA Ticket Priority
      • Manage Ticket Notification
      • Template Criteria
    • Report
    • Request Approval
    • Monitoring
      • Agent Monitoring
      • Agent Performance
      • Agent Monitoring Voice
  • Agent User
    • Dashboard Agent
    • Log
    • Task
      • Interaction Manual
      • Interaction Channel Voice
      • Interaction - Flashphoner
      • Interaction Voice - Asterik
      • Interaction Voice - Avaya
      • Interaction Voice - ipscape
      • Interaction RTC
      • Interaction N-RTC
      • Interaction Email
      • Interaction Video Call
    • Ticket
    • Customer
    • Follow Up
  • Backroom User
    • Backroom
    • Ticket
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  1. Agent User

Ticket

Pada menu ini, akan menampilkan tiket yang telah dibuat oleh Agent. Tiket dapat diakses oleh unit yang di assign untuk mengerjakannya.

PreviousInteraction Video CallNextCustomer

Last updated 18 days ago

Jika ingin melakukan konfirmasi atau follow up ke customer, Agent dapat melakukan outbond via Email ataupun Call. Untuk melakukan outbound call pastikan microsip telah aktif dan Agent memiliki user PABX.

Untuk memproses tiket, user dapat memberikan tambahan catatan pada remarks, mengupdate status dari tiket, mengarahkan tiket ke suatu unit. Selain itu, dapat melampirkan dokumen dengan klik tombol yang berada di form tiket.