OmniX Platform
  • Introduction
    • Omnix Service
    • Level User
    • Login
    • Chat Internal
    • Aux
    • Setting Profile
    • Two-Factor Authentication (2FA)
    • Logout
  • Administration & Configuration
    • Dashboard Administration
    • QA Evaluation
    • Log
    • Ticket
    • Customer
    • Contact Management
    • Setting
      • Manage User
      • Manage Unit and Skill
      • Manage Business Hours and Holiday
      • Manage Group User and AUX Reason
      • Manage Channel
      • Manage Source and Group Email
      • Manage News and FAQ
      • Mapping Approval Role
      • Setting Approval Status
      • Setting Approval Flow
      • Category and Sub Category
      • Manage Template Message
      • Parking Management
      • Filter Rule
      • Manage Threshold
      • Additional Field Customer
      • Additional Field Ticket
      • Manage Ticket Status
      • Manage Flow Ticket Status
      • Manage SLA Ticket Priority
      • Manage Ticket Notification
      • Template Criteria
    • Report
    • Request Approval
    • Monitoring
      • Agent Monitoring
      • Agent Performance
      • Agent Monitoring Voice
  • Agent User
    • Dashboard Agent
    • Log
    • Task
      • Interaction Manual
      • Interaction Channel Voice
      • Interaction - Flashphoner
      • Interaction Voice - Asterik
      • Interaction Voice - Avaya
      • Interaction Voice - ipscape
      • Interaction RTC
      • Interaction N-RTC
      • Interaction Email
      • Interaction Video Call
    • Ticket
    • Customer
    • Follow Up
  • Backroom User
    • Backroom
    • Ticket
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  1. Agent User

Customer

Pada menu customer, Agent dapat melihat seluruh list customer yang sebelumnya telah melakukan interaksi.

PreviousTicketNextFollow Up

Last updated 18 days ago

Berikut adalah tampilan dari menu customer jika Agent mengklik salah satu customer yang berada di list.

Jika Agent mengklik salah satu customer yang berada di list, maka akan muncul tamplan seperti ini. Untuk melihat history interaksi dari customer, agent dapat melihat nya melalui Journey Interaction, Journey Ticket dan Journey Follow Up yang terletak pada pojok kanan atas menu.

Untuk melakukan perubahan atas data informasi customer, Agent dapat mengklik tombol yang berada di sebelah nama customer.