OmniX Platform
  • Introduction
    • Omnix Service
    • Level User
    • Login
    • Chat Internal
    • Aux
    • Setting Profile
    • Two-Factor Authentication (2FA)
    • Logout
  • Administration & Configuration
    • Dashboard Administration
    • QA Evaluation
    • Log
    • Ticket
    • Customer
    • Contact Management
    • Setting
      • Manage User
      • Manage Unit and Skill
      • Manage Business Hours and Holiday
      • Manage Group User and AUX Reason
      • Manage Channel
      • Manage Source and Group Email
      • Manage News and FAQ
      • Mapping Approval Role
      • Setting Approval Status
      • Setting Approval Flow
      • Category and Sub Category
      • Manage Template Message
      • Parking Management
      • Filter Rule
      • Manage Threshold
      • Additional Field Customer
      • Additional Field Ticket
      • Manage Ticket Status
      • Manage Flow Ticket Status
      • Manage SLA Ticket Priority
      • Manage Ticket Notification
      • Template Criteria
    • Report
    • Request Approval
    • Monitoring
      • Agent Monitoring
      • Agent Performance
      • Agent Monitoring Voice
  • Agent User
    • Dashboard Agent
    • Log
    • Task
      • Interaction Manual
      • Interaction Channel Voice
      • Interaction - Flashphoner
      • Interaction Voice - Asterik
      • Interaction Voice - Avaya
      • Interaction Voice - ipscape
      • Interaction RTC
      • Interaction N-RTC
      • Interaction Email
      • Interaction Video Call
    • Ticket
    • Customer
    • Follow Up
  • Backroom User
    • Backroom
    • Ticket
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  1. Agent User
  2. Task

Interaction Video Call

PreviousInteraction EmailNextTicket

  1. Login ke aplikasi

  2. Pada Sidebar kiri, pilih channel Video Call

  3. Di tab “queue” terdapat list antrian dari channel Video Call

  4. Pilih tab “handling” untuk dapat melihat antrian yang akan di handle, karena channel Video Call menggunakan fitur auto in.

  5. Pilih antrian yang sudah naik ke bucket untuk melihat isi pesan atau chat dari customer

  6. Aktifkan camera pada browser, untuk melakukan interaksi face to face dengan customer.

  7. Pilih Create as untuk membuat Create Case Only (FCR) / Create Case Ticket (N-FCR).

  8. Isi Form Case atau Form Ticket.

  9. Tekan “submit ticket”.

  10. Tekan “end interaction” jika interaksi dengan pelanggan sudah selesai.