OmniX Platform
  • Introduction
    • Omnix Service
    • Level User
    • Login
    • Chat Internal
    • Aux
    • Setting Profile
    • Two-Factor Authentication (2FA)
    • Logout
  • Administration & Configuration
    • Dashboard Administration
    • QA Evaluation
    • Log
    • Ticket
    • Customer
    • Contact Management
    • Setting
      • Manage User
      • Manage Unit and Skill
      • Manage Business Hours and Holiday
      • Manage Group User and AUX Reason
      • Manage Channel
      • Manage Source and Group Email
      • Manage News and FAQ
      • Mapping Approval Role
      • Setting Approval Status
      • Setting Approval Flow
      • Category and Sub Category
      • Manage Template Message
      • Parking Management
      • Filter Rule
      • Manage Threshold
      • Additional Field Customer
      • Additional Field Ticket
      • Manage Ticket Status
      • Manage Flow Ticket Status
      • Manage SLA Ticket Priority
      • Manage Ticket Notification
      • Template Criteria
    • Report
    • Request Approval
    • Monitoring
      • Agent Monitoring
      • Agent Performance
      • Agent Monitoring Voice
  • Agent User
    • Dashboard Agent
    • Log
    • Task
      • Interaction Manual
      • Interaction Channel Voice
      • Interaction - Flashphoner
      • Interaction Voice - Asterik
      • Interaction Voice - Avaya
      • Interaction Voice - ipscape
      • Interaction RTC
      • Interaction N-RTC
      • Interaction Email
      • Interaction Video Call
    • Ticket
    • Customer
    • Follow Up
  • Backroom User
    • Backroom
    • Ticket
Powered by GitBook
On this page
  1. Agent User
  2. Task

Interaction Email

PreviousInteraction N-RTCNextInteraction Video Call

  1. Jika ingin melihat atau pick up interaksi yang masuk dari email.

  2. Setelah di klik akan muncul halaman seperti ini, untuk melakukan pick up kalian bisa klik maka secara otomatis jumlah interaksi yang ada di kolom Queue akan berkurang dan di kolom Handling akan bertambah. Ketika klik salah satu interaksi yang ada, maka akan muncul tampilan seperti yang berada di sebelah kanan workspace.

  3. Dalam tampilan ini, terdapat Waiting Time dan Handling Time, kolom interaksi, informasi customer, journey interaction dan jorney ticket.

  • Transfer, pada tombol tersebut Agent dapat melakukan transfer interaksi ke Agent lainnya atau grup.

  • Creatae As, pada tombol ini Agent dapat membuat Create Case Only (FCR) , Create Case Ticket (N-FCR), Update Ticket.

  • End Interaction, jika interaksi dengan customer telah selesai.